Urbee App Account Deletion Policy
Effective Date: 14th october 2024
At Urbee, we respect your right to control your personal data, including your right to delete your account. If you wish to delete your account, we provide an easy and transparent process. This Account Deletion Policy outlines the steps and conditions under which your account and associated data will be permanently deleted from our system.
1. How to Delete Your Account
You can request to delete your Urbee account through the following methods:
A. In-App Account Deletion
- Go to Account Settings: Open the Urbee app, go to the Profile Settings section, and select Delete Account.
- Confirm Deletion: You will be prompted to confirm that you want to permanently delete your account. If you confirm, your account will be scheduled for deletion.
- Final Confirmation: A final confirmation email or in-app notification will be sent to ensure the deletion request was intentional.
B. Contact Support
Alternatively, you may contact our customer support team at urbeehelpcentre@gmail.com to request the deletion of your account. Please include your registered email address or phone number to verify your identity.
2. What Happens When You Delete Your Account
Upon submitting a request to delete your account:
- Account Data: All personal information associated with your account, including your profile details, service history, transaction records, and communication history, will be permanently deleted from our servers.
- Service Access: You will no longer be able to log in, access your account, or use the Urbee app after deletion.
- Service Providers' Information: If you are a Service Provider, all information about services offered, reviews, and ratings associated with your account will also be deleted.
- User Information: If you are a User, your booking history, preferences, and reviews will be deleted.
Please note that once your account is deleted, it cannot be restored. You will need to create a new account to use Urbee again.
3. Retention of Some Information
While most of your personal data will be deleted, we may retain certain information for the following purposes:
- Legal Obligations: We may retain information required by law (e.g., for tax or regulatory reasons, or to comply with legal requests).
- Fraud Prevention: To prevent fraudulent activity, we may retain anonymized data to ensure the safety of the platform and its users.
- Accounting and Payment Records: For legal and financial reporting purposes, transaction records may be retained for a period of up to 7 years.
4. Timeline for Deletion
- Once the account deletion request is confirmed, we will begin the deletion process immediately.
- Processing Time: It may take up to 90 days to fully delete all account-related data from our systems.
- Data in Backups: Some residual data may remain in our backup storage for up to 90 days, if change in mind user can login back or else will be permanently deleted thereafter.
5. Cancelling a Deletion Request
If you change your mind about deleting your account, you can cancel your deletion request by logging in back to urbee app or contacting our support team at urbeehelpcentre@gmail.com
6. Impact on Service History and Reviews
- Service Providers: If you delete your account, any reviews or ratings left by Users about your services will also be removed.
- Users: If you delete your account, any reviews you’ve left for Service Providers will also be deleted, along with your booking history.
7. Contact Us
If you have any questions or concerns about this Account Deletion Policy, feel free to reach out to our support team at:
By using the Urbee app, you agree to this Account Deletion Policy and acknowledge that deleting your account will result in the permanent removal of your data, as outlined above.
