URBEE - Terms of Use
Effective Date:1-8-2024
Welcome to URBEE, the freelancing home services platform that connects Users with trusted Service Providers for a variety of home services. By accessing or using the URBEE mobile application ("App") or website ("Site"), you agree to comply with and be bound by these Terms of Use ("Terms"). These Terms govern your access to and use of the URBEE platform, and form a legally binding agreement between you and URBEE.
Please read these Terms carefully. If you do not agree to these Terms, you may not access or use the App or Site.
1. Definitions
- "URBEE," "we," "us," or "our" refers to URBEE, the provider of the platform.
- "User" refers to any individual or entity using the URBEE platform to request home services.
- "Service Provider" refers to any individual or entity offering home services through the URBEE platform.
- "Platform" refers to the URBEE mobile application and website collectively.
- "Services" refers to the home services offered by Service Providers and requested by Users through the URBEE platform.
- "Account" refers to the user profile created by both Users and Service Providers to access the URBEE platform.
2. Eligibility
2.1 For Users:
- You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the URBEE platform.
- By registering as a User, you represent and warrant that the information you provide during the registration process is accurate, current, and complete.
2.2 For Service Providers:
- Service Providers must be legally authorized to provide the services they offer through the URBEE platform.
- Service Providers must comply with all applicable laws, regulations, and industry standards governing their services.
- By registering as a Service Provider, you represent and warrant that you possess the necessary licenses, qualifications, and certifications to provide the services you offer.
3. Account Registration
3.1 Creating an Account:
- Both Users and Service Providers must create an account to access the URBEE platform. The registration process requires providing certain personal and/or business information.
- You agree to provide true, accurate, current, and complete information during registration and to maintain and promptly update this information to ensure it remains accurate and complete.
3.2 Account Responsibilities:
- You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.
- You agree to notify URBEE immediately of any unauthorized use of your account or any other breach of security.
- URBEE is not liable for any loss or damage resulting from your failure to safeguard your account information.
3.3 Multiple Accounts:
- You may not create multiple accounts for fraudulent or deceptive purposes. Each individual or entity is limited to one account as a User and/or one account as a Service Provider unless expressly authorized by URBEE.
4. Use of the Platform
4.1 For Users:
- Users may use the URBEE platform to browse, request, and schedule home services provided by Service Providers.
- Users agree to provide accurate and complete information about the services requested, including any specific requirements or preferences.
- Users are responsible for ensuring that the service location is accessible, safe, and suitable for the Service Provider to perform the requested services.
- Users agree to pay for all services requested through the URBEE platform, including any applicable fees and taxes.
4.2 For Service Providers:
- Service Providers may use the URBEE platform to create a profile, list their services, and accept service requests from Users.
- Service Providers agree to provide services in a professional, competent, and timely manner, in accordance with industry standards and any specific agreements made with the User.
- Service Providers must accurately describe the services they offer, including pricing, availability, and any relevant qualifications or certifications.
- Service Providers are responsible for their own tools, equipment, and supplies needed to perform the services.
4.3 Prohibited Activities:
- You may not use the URBEE platform for any illegal, unauthorized, or improper purpose. Prohibited activities include, but are not limited to:
- Engaging in fraudulent, deceptive, or dishonest activities.
- Harassing, threatening, or abusing other users of the platform.
- Uploading or sharing content that is defamatory, obscene, or violates the rights of others.
- Interfering with the operation of the platform, including hacking, malware, or any other malicious activities.
- Attempting to gain unauthorized access to other accounts, systems, or networks associated with the URBEE platform.
5. Service Requests, Payments, and Cancellations
5.1 Service Requests:
- Users may submit service requests through the URBEE platform by selecting a Service Provider based on their profile, ratings, reviews, and availability.
- Service Providers have the discretion to accept or decline service requests based on their availability, expertise, and other factors.
- Once a service request is accepted, a binding agreement is formed between the User and the Service Provider, subject to the terms and conditions of this agreement.
5.2 Payments:
- All payments for services must be made through the URBEE platform using the payment methods provided. Payments are processed by third-party payment processors.
- Users agree to pay the total amount due for the services requested, including any applicable fees and taxes, as specified at the time of booking.
- Service Providers agree to receive payments through the URBEE platform, and authorize URBEE to deduct any applicable service fees before remitting payment to the Service Provider.
- Payments to Service Providers are typically processed within [Insert Payment Processing Time], subject to any delays or holds imposed by the payment processor or URBEE for security reasons.
5.3 Cancellations and Refunds:
- Users may cancel service requests in accordance with URBEE’s cancellation policy. The cancellation policy, including any applicable fees, will be displayed at the time of booking.
- Service Providers may also cancel accepted service requests, but frequent cancellations may result in penalties or suspension of the Service Provider’s account.
- Refunds for canceled services will be processed in accordance with URBEE’s refund policy. Refunds may be issued to the original payment method, or as credits to the User’s account, at URBEE’s discretion.
6. Ratings, Reviews, and Feedback
6.1 User Ratings and Reviews:
- After completing a service, Users have the opportunity to rate and review the Service Provider. Ratings and reviews are intended to provide valuable feedback to the URBEE community and to help maintain high standards of service quality.
- Ratings and reviews must be honest, fair, and based on the User’s actual experience with the Service Provider. URBEE does not tolerate fake, misleading, or malicious reviews.
- Users acknowledge that their ratings and reviews may be publicly visible on the URBEE platform, and that URBEE may use, reproduce, and distribute such content for promotional or other purposes.
6.2 Service Provider Feedback:
- Service Providers may also provide feedback on Users after completing a service. Feedback should be constructive, professional, and based on the actual service interaction.
- URBEE may use this feedback to assess User behavior, address complaints, and improve the overall platform experience.
6.3 Review Moderation:
- URBEE reserves the right to remove or modify ratings, reviews, or feedback that violate these Terms, contain inappropriate content, or are deemed irrelevant or unhelpful.
- URBEE may also take action against Users or Service Providers who repeatedly receive negative feedback, including suspension or termination of their accounts.
7. Verification and Background Checks
7.1 Aadhar Verification and KYC for Service Providers:
- URBEE requires Service Providers to complete Aadhar verification and Know Your Customer (KYC) procedures to ensure their identity, qualifications, and trustworthiness.
- By providing your Aadhar information, you authorize URBEE to verify your identity, conduct background checks, and share your verified status with Users.
- Service Providers who fail to complete verification or who provide false or misleading information may have their accounts suspended or terminated.
7.2 Optional Verification for Users:
- URBEE may offer optional Aadhar verification for Users to enhance trust and security within the platform. Users who choose to verify their identity may have a verified badge displayed on their profile.
7.3 Confidentiality and Privacy:
- URBEE is committed to protecting the privacy and confidentiality of your personal information during the verification process. All information provided for verification purposes will be handled in accordance with our Privacy Policy.
8. Intellectual Property Rights
8.1 URBEE’s Intellectual Property:
- All content, trademarks, logos, and other intellectual property on the URBEE platform are owned by URBEE or licensed to us. This includes, but is not limited to, text, graphics, logos, icons, images, audio clips, video clips, software, and code.
- You may not use, reproduce, distribute, or create derivative works from any content on the platform without our prior written consent.
8.2 User and Service Provider Content:
- By submitting content (including text, images, videos, and reviews) to the URBEE platform, you grant URBEE a non-exclusive, worldwide, royalty-free, and perpetual license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
- You represent and warrant that you own or have the necessary rights and permissions to grant this license to URBEE.
8.3 Infringement Claims:
- If you believe that your intellectual property rights have been violated on the URBEE platform, please notify us immediately at [Insert Contact Information] with a detailed description of the alleged infringement. URBEE will investigate the claim and take appropriate action, which may include removing the infringing content or disabling the infringing account.
9. Dispute Resolution
9.1 Governing Law:
- These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles.
9.2 Informal Resolution:
- In the event of a dispute between a User and a Service Provider, or between either party and URBEE, the parties agree to first attempt to resolve the dispute informally by contacting URBEE’s customer support team at [Insert Contact Information].
- URBEE will make reasonable efforts to address and resolve the dispute in a fair and timely manner.
9.3 Mediation and Arbitration:
- If the dispute cannot be resolved informally, the parties agree to submit the dispute to mediation or binding arbitration in [Insert Jurisdiction], in accordance with the rules of [Insert Arbitration Organization].
- The parties agree to share the costs of mediation or arbitration equally, unless otherwise determined by the mediator or arbitrator.
9.4 Class Action Waiver:
- You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.
10. Limitation of Liability
10.1 No Warranty:
- URBEE provides the platform on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
- URBEE does not warrant that the platform will be error-free, uninterrupted, secure, or free from viruses or other harmful components.
10.2 Limitation of Damages:
- In no event shall URBEE be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the platform, even if URBEE has been advised of the possibility of such damages.
- URBEE’s total liability to you for any claims arising out of or related to these Terms or your use of the platform shall not exceed the amount you paid to URBEE in the twelve (12) months preceding the claim.
10.3 Service Provider Liability:
- Service Providers are solely responsible for the services they provide to Users through the URBEE platform. URBEE is not liable for any damages, injuries, or losses resulting from the services provided by Service Providers.
11. Termination
11.1 Termination by URBEE:
- URBEE may suspend or terminate your account, access to the platform, or these Terms at any time, with or without notice, for any reason, including but not limited to your violation of these Terms or any applicable laws.
- Upon termination, you must immediately cease all use of the platform, and URBEE may delete your account and any associated content or information.
11.2 Termination by User or Service Provider:
- You may terminate your account at any time by following the account termination instructions provided on the platform or by contacting URBEE customer support at [Insert Contact Information].
- Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.
11.3 Survival of Provisions:
- The provisions of these Terms that by their nature should survive termination shall survive termination, including but not limited to provisions regarding intellectual property, dispute resolution, limitation of liability, and indemnification.
12. Amendments to Terms
12.1 Right to Amend:
- URBEE reserves the right to amend or modify these Terms at any time, in its sole discretion. Any changes to these Terms will be effective immediately upon posting on the URBEE platform or notifying you via email or other means.
- Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms.
12.2 Material Changes:
- If URBEE makes material changes to these Terms, we will provide notice to Users and Service Providers by posting a prominent notice on the platform or by sending an email to the email address associated with your account.
13. Miscellaneous
13.1 Entire Agreement:
- These Terms, along with the Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and URBEE regarding your use of the platform, and supersede any prior or contemporaneous agreements, communications, or understandings, whether written or oral.
13.2 Severability:
- If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms shall remain in full force and effect.
13.3 Waiver:
- The failure of URBEE to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
13.4 Assignment:
- You may not assign or transfer these Terms, or any rights or obligations hereunder, without the prior written consent of URBEE. URBEE may assign or transfer these Terms, or any rights or obligations hereunder, in its sole discretion.
14. Contact Information
If you have any questions or concerns about these Terms, or if you need to contact URBEE for any reason, please reach out to us at: