Privacy Policy

Privacy Policy for URBEE - Freelancing Home Services App

Effective Date: 14th october 2024

Welcome to URBEE!
At URBEE ("we," "us," or "our"), we are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy outlines the types of data we collect from our Users (those seeking home services) and Service Providers (those offering services), how this data is used, and your rights over your personal information.

1. Information We Collect

We collect the following types of personal data from Users and Service Providers:

A. Information You Provide Directly

1. Account      Information
   • Users:       Name, email address, phone number, password, and other optional details       like home address or service preferences.
   • Service       Providers: Additional information such as Aadhar number (for KYC       verification), professional licenses or certifications, bank account       details for payments, and proof of residence.

1. Profile      Information
   • Users:       Profile picture, service preferences, and other optional information.
   • Service       Providers: Information about services offered, areas served, work       experience, and portfolio.

1. Transaction      Data
   • When       a service is requested or provided, we collect transaction details       including type of service, location, date and time, payment details, and       any instructions provided.

1. Communications      Data
   • Information       shared through communications between Users, Service Providers, and       customer support.

1. Reviews      and Feedback
   • Users       can submit ratings and reviews of Service Providers, which are collected       and displayed on the platform.

B. Information We Collect Automatically

1. Location      Data
   • Location is collected from both Users       and Service Providers to enable service matching and tracking.

1. Device      Information
   • Device       model, operating system, and unique identifiers (UDIDs) to ensure       compatibility and troubleshoot technical issues.

1. Usage      Data
   • Information       on how Users interact with the app (pages viewed, features used, clicks,       time spent) to improve functionality and user experience.

1. Log      Data
   • Automatically       collected details such as IP address, browser type, and timestamps for       security and trend analysis.

1. Cookies      and Tracking Technologies
   • We       use cookies to store preferences, track service performance, and       customize your experience.

     

2. Data Collected by Third-Party SDKs

In addition to the data collected directly through the Urbee app, third-party SDKs and libraries integrated into the app may also collect personal information. These SDKs include:

• Analytics      SDKs: To analyze user behavior and app performance.
• Payment      SDKs (e.g., Razorpay): For processing secure transactions.
• Marketing      SDKs: For personalized marketing and push notifications.

We are transparent about data collected by these SDKs, which may include:

• Phone      number
• Location      data
• Device      information

Disclosure: Your data may be shared with these third-party providers solely for the purposes they serve (e.g., processing payments, improving app functionality).

3. How We Use Your Information

The data we collect is used for the following purposes:

• Service      Provision: To facilitate service matching between Users and Service      Providers, and to process payments.
• Account      Management: To create and manage user accounts, verify identities, and      manage communications.
• Analytics      and Performance: To monitor app performance, user behavior, and improve      the app based on user feedback.
• Legal      and Compliance: To comply with applicable laws, including KYC requirements      for Service Providers.

4. Data Sharing and Third Parties

We may share your information with:

• Service      Providers: Name, contact details, and service details are shared between      Users and Service Providers for the purpose of service fulfillment.
• Third-Party      Service Providers: To facilitate services like payment processing,      customer support, or analytics (e.g., Google Analytics, Razorpay, etc.).
• Law      Enforcement: If required by law or in response to a legal request.

5. Data Security

We employ industry-standard encryption and security measures, including:

• Encryption:      Sensitive data, such as payment details, is encrypted in transit and at      rest.
• Access      Controls: Restricted access to personal information by authorized      personnel only.
• Regular      Audits: Periodic security audits to identify and mitigate potential      vulnerabilities.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access      and Correction: You can access and update your personal information at any      time through your account settings.
• Deletion:      You may request deletion of your account and associated data. However, we      may retain some anonymized data for analytical purposes or to comply with      legal obligations.
• Opt-Out:      You can opt-out of marketing communications and control location data      through your device settings.

8. International Data Transfers

In future, Urbee operates globally, and your data may be processed in countries other than your own. We take steps to ensure that your data is protected according to this Privacy Policy and applicable laws.

9. Children's Privacy

The Urbee app is not intended for individuals under the age of 18. If we become aware that we have collected personal information from a child, we will promptly delete it.

10. Compliance with Google Play Data Safety

In compliance with Google Play's Data Safety guidelines, we declare the following types of user data collected, handled, or shared by Urbee and any third-party SDKs integrated into the app:

• Personal      Information (e.g., phone number, email, address)
• Location      Data (Google map Location)
• Device      and App Activity (usage statistics, clicks, time spent)
• Payment      Information (collected via third-party payment processors)
• Communication      Data (emails, support inquiries)

This information is collected for purposes such as:

• Service      Matching and Delivery
• Transaction      Processing
• Security      and KYC Verification
• Analytics      and Performance Tracking

All data is shared with third-party providers only to the extent necessary to provide our services, and we ensure that these providers adhere to strict data protection standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When significant updates are made, we will notify you through the app or via email. The "Effective Date" at the top will indicate when the latest changes were made.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email:      urbeehomeservices@urbee.in
• contact number: 7092064493

By using the Urbee app, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your data as described herein.