Refund & Cancellation Policy

Last updated: 31 July 2026

When you can cancel, when you're eligible for a refund, and how refunds are processed.

In short: if a service isn't delivered, or a payment goes wrong, you're protected. Refunds go back to your original payment method through Razorpay.

1. Cancelling a booking

Before a professional is assigned

You can cancel free of charge before a professional accepts your booking. Any amount paid is refunded in full.

After a professional is assigned but before work begins

You may cancel, but a small cancellation or visit fee may apply if the professional has already travelled to your location. The fee, if any, is shown at the time of cancellation.

After work has begun or been completed

Once a service is completed and accepted, it is generally non-refundable, except where a service warranty applies (see section 4).

2. Cancellation by the professional or by Urbee

If a professional cannot attend, or Urbee cancels a booking, you receive a full refund. We will try to offer you an alternative professional first.

3. When you are eligible for a refund

• The service was not delivered.
• You were charged incorrectly, or charged twice for the same booking.
• A completed service falls short and is covered by an applicable warranty.

4. Service warranty

Where a service includes a warranty (shown in the app), you may request a re-visit or correction within the warranty window at no extra cost before a refund is considered.

5. What is usually non-refundable

• Services completed to a reasonable standard and accepted by you.
• No-shows or repeated failed access at your location.
• Convenience, visit or platform fees already disclosed at booking.

6. How and when refunds are paid

Approved refunds are returned to your original payment method via Razorpay. Depending on your bank, refunds typically reflect within 5–7 business days after approval.

7. Raising a refund request

Contact us at urbeehelpcentre@gmail.com or on WhatsApp with your booking details. We aim to review requests promptly and keep you updated until they are resolved.